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Apple Stock Fall? Assigned Customer Relations Rep VM FULL - Applecare Fail-2012 MBP: Please Help
Sincerely apologize for sound quality - WE LIKE APPLE! Please help remedy this. Apple Genius told us not to use our iPhones because 'iCloud caused the issues with your new MACBOOK PRO." NEW MBP FROZEN. Not Cloud Atlas. iCloud. Really??? Doing this through the NORMAL channels (not contacting connections within Apple) has proven ineffective. If this is the new Apple, how will it treat my Mother if one of her new Apple products will not function? We are still appreciative of Apple - it is the ONLY OPTION for us w/ ADD and Dyslexic. When I was a small child, Apple's 'caring' 'simple' machines helped me. I LIKE Apple. 1. Contacted Customer Relations (Executive office) due to AppleCare failures (wasting our time with Engineers that make us try to be a geek, fixing our own machine) 2. Told Customer Relations (assigned rep) that we cannot spend more time with Applecare or Genius Bar trying to fix a logic board issue. 3. Rep demanded we go to Genius Bar. We did. 4. Genius Bar Rep. stated that iCloud is the worst thing about Apple, and the cause of problem 5. Genius Bar Rep. told us to do time machine backup, separately remove most important files. 6. Genius Bar Rep. insisted we NOT use the backup on this or future computers as it could contain the issues caused by iCloud 7. Genius Bar Rep. insisted we not sync iPhones to MACBOOK PRO when wiped/OS reinstalled, and that iCloud NOT be allowed after wipe /OS reinstall 8. Issues backing up MBP, but accomplished after working through <b>...</b>
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